Frequently Asked Questions
What are your opening hours?
Our Customer Service Team are available between 9.00 am and 5:30pm, Monday to Friday.
Is my payment information safe?
Your personal details are handled with care and are only transferred over to us through a server connection, no financial information is held on our systems.
We are a member of ‘Verified by Visa’ and ‘Secure by Mastercard’ which provide additional security when using cards for online purchases.
Why has my payment failed?
Orders you’ve placed will only be confirmed if the payment has been successfully processed. If you have entered incorrect information, please try again and double check the details you are submitting.
Please contact us at firstname.lastname@example.org if you are still having trouble with placing your order.
My item has been returned to our company because it could not be delivered!
Our couriers attempt to deliver twice before returning items to us as undelivered. If your order has been returned to us, it will immediately be processed as refund once we receive it.
If you would like us to send your parcel back to you rather than refund, please contact us via e-mail with your name and order number and details so that we can look into this for you.
I have not received my order, what should i do?
Please check your tracking before contacting us to see if it has been left in a safe place or to see if it tells you that there’s been a delay with the order.
If the tracking shows no information, please contact us at email@example.com or on our business WhatsApp number +447359034835 with your order number and one of our customer’s service team will be able to help.
My tracking shows as delivered but I have not received my order!
Kindly email us with your name and order number so that we can verify with the delivery company on your behalf.
Are you a supplier and you want to get in touch with us
Please contact our customer care team at firstname.lastname@example.org.